Privacy notice

Website draft. This privacy notice is a working draft prepared for the website and is subject to professional legal review.

Last updated: 29 September 2026

This notice explains how personal information is handled when you use this website, which is operated by Al Zouq Group of Companies (“ZOUQ Group”, “we”, “us”) on behalf of itself and its companies: Al Zouq Metals LLC, Al Zouq Delivery Services LLC, Al Zouq Medical Center LLC, Al Zouq Pharmacies LLC and Al Zouq Security Services LLC.

1. Information this website collects

This website is designed to collect as little information as possible:

• No accounts or cookies. The website does not ask you to register and does not set cookies for tracking or advertising. It does not use analytics or advertising tools.
• Enquiry forms. Our forms are processed in your own browser. When you choose “Continue in email” or “Continue in WhatsApp”, the details you typed are placed into a new message in your own email app or WhatsApp. The website does not store or transmit the form contents itself — information reaches us only if you choose to send that message.
• Technical data. Like any website, the servers that deliver these pages (our hosting provider, Vercel) may automatically record basic technical information such as your IP address, browser type and the pages requested, for security and to keep the site running.

2. Information you send us

If you contact us by email, WhatsApp or telephone, we receive the information you choose to share — typically your name, contact details, company name and the content of your message. We use it to respond to your enquiry, to provide any quotation, service or information you request, and to keep a record of our correspondence.

Please do not send sensitive information through general enquiry channels — for example identity document numbers, payment card details, or health or medical information. Clinical matters for Al Zouq Medical Center LLC should be discussed directly with the center.

3. Who handles your information

Enquiries sent through this website’s forms are addressed to the ZOUQ Group head office, which shares them with the relevant Group company where needed to answer them. If you contact a Group company directly, that company handles your enquiry. We do not sell personal information. We may share it with service providers who support our operations (such as email and hosting providers), or where required by law or by a competent authority.

4. Third-party services and links

• Links to WhatsApp, Google Maps and other websites open services operated by third parties, which handle information under their own privacy policies.

5. How long we keep information

We keep enquiry correspondence only for as long as needed to deal with your enquiry and any resulting business relationship, and to meet legal, accounting or regulatory requirements.

6. Your choices and rights

Subject to applicable UAE law, you may ask us to confirm what personal information we hold about you, to correct it, or to delete it, and you may object to certain uses. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

7. Security

We take reasonable steps to protect information we receive. No method of transmission over the internet is completely secure, so please avoid sending sensitive details by email or messaging apps.

8. Changes to this notice

We may update this notice from time to time, for example if we change how the website works. The date at the top shows when it was last updated.

9. Contact

For privacy questions or requests, contact ZOUQ Group at connect@zouqgroup.com , or write to us at Office 403, Latifa Building, Al Murar, Deira, Dubai, United Arab Emirates.